Shipping policy
SHIPPING POLICY
Last updated: September 30, 2026
At Squishy Melt, we want your order to reach you safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your order.
This policy applies to customers in the United Kingdom and does not affect your statutory rights under UK consumer law.
1. SHIPPING DESTINATIONS
We currently ship to addresses in the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.
We are unable to accept orders for delivery outside the United Kingdom.
2. SHIPPING COSTS
Shipping is free on all orders.
There are no additional delivery charges at checkout.
3. ORDER PROCESSING TIME
Our products are shipped from China.
Once your order has been placed, it will be processed and dispatched within 2 to 5 business days.
Business days are Monday to Friday, excluding public holidays. Processing may take longer during busy periods, such as seasonal sales, or during public holidays in China, such as Chinese New Year. If we expect a significant delay, we will let you know.
You will receive an email confirming when your order has been dispatched.
4. DELIVERY TIMES
Estimated delivery time is 7 to 15 business days from dispatch.
Including processing time, most orders arrive within 9 to 20 business days from the date the order was placed.
Delivery times are estimates only and are not guaranteed. Deliveries may occasionally be affected by customs checks, carrier delays, severe weather, or other events outside our control.
5. MULTIPLE PACKAGES
If your order contains more than one product, it may be shipped in separate packages and may arrive on different days.
You will not be charged any additional shipping costs for orders shipped in multiple packages. If your order is split, we will provide tracking information for each package where available.
6. ORDER TRACKING
Once your order has been dispatched, we will send you tracking information by email where available.
Please note that tracking information may take a few days to update after dispatch, and some tracking updates may not appear while the parcel is in international transit.
If you have not received tracking information within 5 business days of placing your order, please contact us through our Contact Us page.
7. CUSTOMS, VAT, AND IMPORT CHARGES
All prices on our website are shown in British pounds (GBP) and include UK VAT.
For orders with a total value of £135 or less, UK VAT is charged at checkout and no further import VAT or customs charges should be payable on delivery.
For orders with a total value above £135, import VAT and any applicable customs duties may be charged by the delivery company or HM Revenue & Customs on delivery. Where this applies, you are responsible for paying these charges.
8. DELIVERY ADDRESS AND FAILED DELIVERIES
Please make sure your delivery address is correct and complete when placing your order.
If you notice a mistake in your address, contact us through our Contact Us page as soon as possible. We can update your address free of charge if your order has not yet been dispatched.
If a parcel is returned to us because of an incorrect or incomplete address provided by you, or because it was not collected or could not be delivered, we will reship your order once free of charge after you have confirmed your correct delivery address.
If a reshipped parcel is also returned to us for the same reasons, we will refund the price of the products once the parcel has been returned to us.
9. LOST PARCELS
If your order has not arrived within 20 business days after dispatch, please contact us through our Contact Us page with your order number.
We will investigate with the delivery company. If your parcel is confirmed lost in transit, or cannot be located, you may choose between:
- A replacement order, shipped free of charge, or
- A full refund
If tracking shows that your parcel has been delivered but you have not received it, please check with neighbours, your building reception, or any safe place where the parcel may have been left before contacting us. We will then investigate the matter with the delivery company.
10. DAMAGED PARCELS
If your order arrives damaged, please contact us as soon as possible through our Contact Us page and include photos of the product, the damage, and the packaging.
Damaged products are handled in accordance with our Return and Refund Policy.
11. DELAYS OUTSIDE OUR CONTROL
We are not responsible for delays caused by events outside our reasonable control, such as customs checks, carrier disruption, strikes, severe weather, natural disasters, pandemics, or government actions.
If such an event causes a significant delay to your order, we will contact you as soon as possible. If there is a significant delay, you may cancel your order and receive a full refund for any products you have paid for but not received.
12. CONTACT US
If you have any questions about shipping, delivery, tracking, or your order, please contact us through the Contact Us page on squishymelt.com.
Squishy Melt is operated by Gummyment, MB, company code 307484838, registered at J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania.