Contact information

CONTACT INFORMATION

Last updated: September 30, 2026

At Squishy Melt, we are always happy to help. If you have any questions about your order, our products, shipping, returns, or anything else, please get in touch with us using the details below.

1. HOW TO CONTACT US

You can contact our customer support team in either of the following ways:

- Contact form: through the Contact Us page on squishymelt.com
- Email: support@squishymelt.com

To help us assist you as quickly as possible, please include your order number (if you have one) and a clear description of your question or request.

2. RESPONSE TIME

We aim to reply to all messages within 1 to 2 business days.

Business days are Monday to Friday, excluding public holidays. Messages received on weekends or public holidays will be answered on the next business day.

During busy periods, such as seasonal sales, response times may be slightly longer. We will always do our best to reply as soon as possible.

3. WHAT WE CAN HELP WITH

Our customer support team can help you with:

- Questions about our products
- Order status and tracking
- Changes to your delivery address before dispatch
- Order cancellations
- Returns, refunds, and exchanges
- Damaged, defective, or lost parcels
- Questions about your personal data and privacy rights

For damaged or defective products, please include photos of the product, the damage, and the packaging with your message.

4. RETURNS

Please do not send returned products to our business address.

If you would like to return a product, contact us first through the Contact Us page or by email. If your return is approved, we will provide you with the return instructions and the appropriate return address.

For full details, please see our Return and Refund Policy.

5. BUSINESS INFORMATION

Squishy Melt is operated by:

Gummyment, MB
Company code: 307484838
Registered address: J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania
Email: support@squishymelt.com
Website: squishymelt.com

Please note that the registered address is our business registration address only. It is not a customer service location or a returns address.